This page details all of our website and business policies.
ThaiMassage-NYC Policies
Privacy Policy
Effective Date: 2/1/2009
At ThaiMassage-NYC, we value your privacy and are committed to protecting your personal
information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide
when interacting with our website, products, and services, including SMS communication.
Information We Collect
We may collect personal information, including your name, phone number, email address, and any
other details you provide when you fill out a form, subscribe to our services, or claim an offer.
Use of Information
The information we collect is used to:
- Provide and manage our services
- Send you promotional and informational text messages (with your consent)
- Improve user experience and website functionality
SMS Communication
By opting in via our website or offer pages, you agree to receive recurring promotional and
informational text messages from [Your Business Name]. Message frequency may vary. Message
and data rates may apply. You can opt out at any time by replying STOP or request help by replying
HELP.
Consent is not a condition of purchase.
Sharing of Information
We do not sell, trade, or rent your personal information. We may share it with trusted partners who
assist us in operating our website and services, provided they agree to keep this information
confidential.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
ThaiMassage-NYC
admin@thaimassage-nyc.com
(212) 444-8424
32 Union Square E. suite 605, New York, NY 10003
Data Security
We implement a variety of security measures to maintain the safety of your personal information.
Your Rights
You have the right to access, update, or delete your personal data. To do so, please contact us
using the details below.
Who we are
ThaiMassage-NYC is a brand managed by Eric Reinhold, BFA. LMT under the S-Corp Rubytone Inc. Team members consist of students who have studied Thai Massage with Reinhold and are approved to be booked under the ThaiMassage-NYC brand.
Our website address is: https://thaimassage-nyc.com/
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public alongside your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience, so you do not have to re-enter your details when you leave another comment. These cookies will last for one year.
When you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Suppose you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long do we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This lets us automatically recognize and approve any follow-up comments, rather than holding them in a moderation queue.
For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except for their username). Website administrators can also see and edit that information.
What rights do you have over your data?
If you have an account on this site or have left comments, you can request an export of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Appointment Policies
Secure your appointment
A credit or debit card is required to book and may be charged for a late cancellation. Protected and encrypted by Square.
You may choose to authorize ThaiMassage-NYC to save this card on file for future purchases. Authorize ThaiMassage-NYC to save this card on file for future purchases until you cancel this authorization. Purchases will never be made without your approval. Saved cards can be managed at any time through your profile page.
Contact info
By providing your phone number, you acknowledge you will receive occasional informational messages, including automated messages, on your mobile device from this merchant. Text STOP to opt out at any time, and text HELP to get HELP. Message and data rates may apply.
Cancellation policy
We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee.
24 hr. cancellation policy: If cancellation occurs less than 24 hours prior to the appointment, a 100% cancellation fee of the bodywork fee will be assessed. Cancellation or rescheduling a session at least 1 calendar day prior to the appointment is perfectly acceptable.
Upon booking, Square will automatically create an account for you in the Square Appointments app. You can sign back in using your mobile number at any time. You may also receive promotional emails from Square.
Payment Methods
Cash is king. If you pay in cash, you get the lowest cost.
Zelle Learn More
Zelle is a popular option for making contactless payments.
Transactions made with Zelle are free of any additional fees, with only the 4.5% NYC sales tax being applied.
Credit Card
We accept all major credit cards, but there is a 2.6% fee added to all credit card transactions.
This includes any US-issued or internationally-issued magstripe or chip cards with a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo.
If you happen to forget your credit card and we need to use the “card on file,” a 3.5% fee added.
Cash
There is no transaction fee for cash payments.
FSA, HSA Card Learn More
We accept all major credit cards.
For transactions made with a chip-enabled HSA or FSA card, a 2.6% fee is added.
For transactions made without a chip, the fee is 3.5%.
CashApp Learn More
Payments made with CashApp do not incur a transaction fee.
Venmo Learn More
Payments made by Venmo may incur a 1.9% transaction fee.
PayPal
Payments made by PayPal may incur a 1.9% transaction fee.
Marketing and Loyalty offers
You consent to receive marketing texts, including Loyalty messages, coupons, and discounts, via the phone number you provided from this business. Text STOP to unsubscribe from texts from this business at any time, or HELP for more information. MSG and data rates may apply. Joining this program is not required to purchase. You certify that you are at least 18 years of age.
Website Policies
Refund and returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts, for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still haven’t received your refund, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and notify them of your return.
Shipping returns
To return your product, mail it to {physical address}.
You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.